An order confirmation email is sent to you when you place the order. If you have not received it within a few hours of placing your order please contact us at 1-604-782-3467 to let us know.
We’re dedicated to offering the best shipping methods available to ensure that your order reaches you quickly and safely.Shipping rates will vary, based on the specified delivery method, shipping address and total price of the merchandise in your cart.
We collect sales tax where we are required to by law. Any applicable taxes will be clearly shown at checkout. Please know, your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement through the Trade account. For additional questions or support
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at orders@ffabb.com with your order number, contact information and photos documenting possible damages (if applicable).
Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
Due to our fast processing and fulfillment times, we’re unable to change an order once it’s been placed. (please note: payment is processed at the time of order.) If you need to cancel your order, please contact us right away at 1-604-782-3467. We’ll do everything we can to accommodate your request.
Free swatches are available for most products and can be requested online here.You are welcome to order up to 8 swatches to be sent free of charge. Shipping typically take 2-3 business days. If you have placed an order and have not received them within 5 days please email us at orders@ffabb.com we will do our best to track down the parcel.
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more important, all user information, is further protected by a multilayer firewall-based security system.
What your sofa is filled with can make a big difference in the long term love you will have for your piece. Case in point: the furniture industry’s standard for “down blend” usually means a foam core wrapped with 50% spun poly fiber plus 50% feather and down. But that 50% feather and down mixture is typically 90% feathers and only 10% down (the latter being the softest and fluffiest). For those who aren’t into math, this means a “down blend” gets you 50% spun poly fiber, 45% feather and 5% down. That’s why it’s important to read between the cushions, so to speak.
We know that not everyone likes the same feel which is why we offer all of our pieces in 3 foam options. For more info on the options you will find it on the product pages when you click on each available option.
