Your Questions Answered

An order confirmation email is sent to you when you place the order. If you have not received it within a few hours of placing your order please contact us at 1-604-782-3467 to let us know.

We’re dedicated to offering the best shipping methods available to ensure that your order reaches you quickly and safely. Shipping rates will vary, based on the specified delivery method, shipping address and total price of the merchandise in your cart.

Where do you ship to?

We currently ship within Canada only (some exclusions apply please reach out to info@ffabb.com).

You can enter your zip or postal code during checkout to confirm shipping costs to your location.  Please note that some zip or postal codes may require additional shipping fees if considered to be rural or isolated by our carriers. Outside of the Lower Mainland deliveries are curbside or warehouse deliveries only. White glove shipping is not offered.  FFABB Home will notify you of any special delivery circumstances at time of order, whereby you can decide whether you wish to proceed with the order or not.  For any concerns regarding shipping, please contact info@ffabb.com.

Is Local Pick Up Available?

Yes,  current lead times still apply to Local Pick up orders.  Please wait for our team to notify you that the order is ready and you have been given a pick up window for collection before arriving at the warehouse.  The 2-4 days as indicated beside local pick up is in reference to how quickly it will be made available to you for pick up after notification of completion of your order has been received.  

We collect sales tax where we are required to by law. Any applicable taxes will be clearly shown at checkout. Please know, your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement through the Trade account. For additional questions or support

email :info@ffabb.com

Click here to access our Return Policy.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at orders@ffabb.com with your order number, contact information and photos documenting possible damages (if applicable).

Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

Due to our fast processing and fulfillment times, we’re unable to change an order once it’s been placed. (please note: payment is processed at the time of order.) If you need to cancel your order, please contact us right away at 1-604-782-3467. We’ll do everything we can to accommodate your request.

Prices shown are shown in CAD. Prices do not include sales tax or shipping until you are in the check out.

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more important, all user information, is further protected by a multilayer firewall-based security system.

For more information about our privacy policy click here!

For full details around Ffabb Home's Limited Lifetime warranty and 3 Year Limited Warranty click here!

We offer limited modifications to overall lengths of some designs to be sure our pieces fit perfectly into your home. Send us an email at info@ffabb.com and we would be happy to assist you with pricing. 

What your sofa is filled with can make a big difference in the long term love you will have for your piece. Case in point: the furniture industry’s standard for “down blend” usually means a foam core wrapped with 50% spun poly fiber plus 50% feather and down. But that 50% feather and down mixture is typically 90% feathers and only 10% down (the latter being the softest and fluffiest). For those who aren’t into math, this means a “down blend” gets you 50% spun poly fiber, 45% feather and 5% down. That’s why it’s important to read between the cushions, so to speak.

We know that not everyone likes the same feel which is why we offer all of our pieces in 3 foam options. For more info on the options you will find it on the product pages when you click on each available option.

We proudly manufacture all of our furniture in house, in beautiful British Columbia, Canada.

We offer 3 options, versus a one-size-fits-all approach to getting cozy.

a. Rebound foam, medium density, non-fire retardant and low VOC. This is considered the standard option and the denisity we have found most folks gravitate to for a firmer feel. 

b. Latex foam, a blend of natural with some synthetic for folks looking for a more natural option. Latex gives a bouncy foamy feel.

c. 80% Feather/20% Poly pouches are available on some sofas. for a softer more plush feel.

We do offer storage at a rate of $15 per day within a week of completion. You will be notified when items are complete with photos prior to packaging for shipment. Once you have seen the pictures of your new goodies and all are happy which we know you will be, we will coordinate the delivery with you.

On average production times vary from 5-11 weeks depending on the scale of the project. If you are expecting an instal date and are trying to line up the completion of your piece feel free to reach out to info@ffabb.com