Everything you need to know about how ffabb is functioning during the Coronavirus (COVID-19) outbreak.
Our delivery service is fully operational across Canada.
At FFABB , we’ve organized our shipping to be affordable, fast, and communicative. The ongoing uncertainty surrounding COVID-19 doesn’t change that, but there are a few things that we’re doing a little differently.
All of our product are made to order, shipped to you directly from our local safe and secure warehouse . So, if you’re looking to make your space a little more comfortable right now, we are still here to help you do that!
ADDITIONAL INFO AND SAFETY PRECAUTIONS
As always we are available online. Our client relations and office staff working from home and are available to assist with any questions or concerns. DM us on instagram or send any questions concerns along to firstname.lastname@example.org we are here to help.
Our main priority is protecting the health and safety of employees and customers. In addition to implementing contactless delivery protocols, our own FFABB team have implemented health and hygiene practices recommended by health authorities to ensure everyone stays safe.
We are grateful that our production facility is large enough to work in a way that we can follow protocol and keep well over 6' distance between us. We are currently manufacturing with a reduced staff for the safety of our staff and clients so lead times will be a little longer than normal, but rest assured we are dedicated to fulfilling orders. All staff have been instructed to stay home if they show any sign of flu-like symptoms, and we have policies in place to offer paid sick leave to these employees.
Our showroom is closed until further notice. All deliveries into the warehouse are left outside by drivers, and sanitized prior to bringing anything into our space.
Our delivery truck is equipped with key sanitary items, including latex gloves and sanitizing wipes. Work gloves will be worn by our team whenever boxes are handled.
Once the delivery is complete, drivers are required to practice good hygiene and use an alcohol-based hand sanitizer or sanitizing wipes that contain at least 60% alcohol (when soap and water are not available to wash their hands).
We’ll continue to follow recommendations from public health organizations to keep our team, partners, and customers safe and healthy.
To help ensure the health and safety of our customers, our team, and the broader community we’ve introduced Contactless Delivery as our default delivery option. Contactless Delivery means:
- We’ll deliver your item(s) to the front door of your house or apartment
- We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance
- Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery
Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases our delivery team will deliver to the closest point to your home that they’re safely able to.
In-Room and Assembly Services
We’ve temporarily disabled all in-room shipping options to best ensure we can maintain a social distance during your delivery. If you’ve recently placed an order and requested in-room or in-room plus assembly delivery service, you’ll be refunded the upgraded service fees to the original payment method on your order.
If for any reason you require assistance bringing your order inside or with assembly, Email us at email@example.com and we’ll work with you to provide these services in a safe way for you and our teams. Please note that there are currently some areas where we’re unable to offer these services, in which case we’re happy to hold your order until we’re able to provide your requested service.
For the safety of our staff and other customers, we trust that if you have a scheduled delivery you’ll get in touch with us if you or your client are experiencing any flu-like symptoms and need to be in isolation. We’re more than happy to hold your order and complete the delivery at a later date.