Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact our team at 604-782-3467 or firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
If you wish to return an item within the 17 day grace period, your refund will be reduced by a restocking charge equal to 10% of the purchase price (accessories, bedding and toss pillows are exempt), and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 17 days. Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or FFABB Home credit.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
Shipping charges are not refundable. We do not accept any returns or exchanges on custom or special order furniture.
Returns are accepted only at our warehouse/ company headquarters. To start the return process, please contact Customer Service at 604-782-3467 or email@example.com.