FFABB stands by the quality of the products we produce. We offer a Limited Lifetime Warranty on all structural components and a 3-Year Limited Warranty on all soft components on all products.
Our pieces are warranted to be free from all manufacturing defects. Our warranty starts from the date of shipping and covers the original owner and is non-transferable. For our warranty to be valid, products must have been used for its intended purpose through normal residential use. Defects resulting from negligence, misuse, accidents, abnormal wear and tear, or if used for commercial purposes are not covered by this warranty.
In the event of a warranty claim, FFABB, at its discretion, will either courier replacement parts or a replacement to you.
If your product happens to arrive damaged in any way, please call us immediately at 604-782-3467 or email us at email@example.com
Lifetime Limited Warranty
This Limited Lifetime warranty applies to the structural integrity of the product and includes all frames, springs, joints, bases, legs and hardware for the useful life of the product. The term Lifetime refers to the normal useful life of the product under normal household use and conditions.
3-Year Limited Warranty
Our 3-Year Limited Warranty applies to fabrics, cushions, seams and finishes.
Products that do not explicitly indicate that they are suitable for outdoor use are not covered for damage or defect from outdoor use.
Products marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by our warranty. No exceptions will be made for final sale items.
Please note that the natural wear of fabrics, which may occur over time, are not considered defects and are not covered under our warranty. Accidental or incidental damage caused by the customer, fading, discoloration from light, fabric pilling, and comfort wrinkles are also not covered under our warranty. Fabrics are covered under our 3 year limited warranty for seam failure and separation only.
Final Sale for Customizable Made-to-order Products:
Please note that for all customizable made-to-order products, which include our customizable sofas, sectionals, loveseats, armchairs, daybeds, wall panels/beds and ottomans, any changes to the product’s standard default dimensions, leg style, cushion firmness, adding stain protection (other than Microseal) will make your order Final Sale and therefore not returnable or refundable under our Return and Refund Policy. The use of Customer’s Own Materials will also make your order Final Sale.
We've Got you!
From sourcing the right fabric, walking you through the right pieces for your project to pricing, invoicing and delivery, our team of industry professionals are here to help you get your project done.
We offer industry-leading delivery times and flat-rate shipping, plus expedited options when you need it. For Local deliveries expect white glove delivery with less waste packaging.
Getting it Right
We are not only an online sales platform. We build all of our pieces in house in North Vancouver in the same buildinmg as our showroom! You will be able to book apointments for you and your clients come come feel the right cush for your tush!