FFABB stands by the quality of the products we produce. We offer a Limited Lifetime Warranty on all structural components and a 3-Year Limited Warranty on all soft components on all products.
Our pieces are warranted to be free from all manufacturing defects. Our warranty starts from the date of shipping and covers the original owner and is non-transferable. For our warranty to be valid, products must have been used for its intended purpose through normal residential use. Defects resulting from negligence, misuse, accidents, abnormal wear and tear, or if used for commercial purposes are not covered by this warranty.
In the event of a warranty claim, FFABB, at its discretion, will either courier replacement parts or a replacement to you.
If your product happens to arrive damaged in any way, please call us immediately at 604-782-3467 or email us at email@example.com.
Lifetime Limited Warranty
This Limited Lifetime warranty applies to the structural integrity of the product and includes all frames, springs, joints, bases, legs and hardware for the useful life of the product. The term Lifetime refers to the normal useful life of the product under normal household use and conditions.
3-Year Limited Warranty
Our 3-Year Limited Warranty applies to fabrics, cushions, seams and finishes.
Products that do not explicitly indicate that they are suitable for outdoor use are not covered for damage or defect from outdoor use.
Products marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by our warranty. No exceptions will be made for final sale items.
Please note that the natural wear of fabrics, which may occur over time, are not considered defects and are not covered under our warranty. Special order fabrics are not covered under warranty. Accidental or incidental damage caused by the customer, fading, discoloration from light, fabric pilling, and comfort wrinkles are also not covered under our warranty. Fabrics are covered under our 3 year limited warranty for seam failure and separation only.
Final Sale for Customized Products:
For any customized pieces - like our sofas, sectionals, loveseats, beds, wall panels and more - customization options such as different dimensions or leg styles will make the order final with no refunds. The use of customer's own materials also means this is a non-returnable product.
If you wish to return an item email us within the 20 day grace period, your refund will be reduced by a restocking charge equal to 10% of the purchase price and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. Shipping charges are not refundable.